A little help, when you need it.

Questions about Starting Over? Email startingoverapp@outlook.com.

Contact support

Include whether you use iOS or Android, your app version if known, and a short description of the issue. Please do not send passwords, payment card details, or private journal content.

Manage a subscription

On iPhone, open Settings → your name → Subscriptions. On Android, open Google Play → your profile → Payments & subscriptions → Subscriptions. Select Starting Over to manage or cancel. Removing the app does not cancel billing.

Purchases and refunds

Use the same Apple or Google account that made the purchase when restoring access. If access is missing, email us with your store and purchase date. Request refunds through Apple or Google Play.

Journal data

Your entries are stored on your device. There is no Starting Over account or journal sync service, and we cannot retrieve your entries. Deleting the app or its data may remove them. Your device’s backup settings may retain a copy.

Privacy requests

Email startingoverapp@outlook.com for privacy or data requests. See our privacy policy for details.

If you need immediate support

This inbox is for app support and is not an emergency or counseling service. If you are in immediate danger, contact local emergency services.